Ecopy Authentication Error - Not able to login

Not able to login to E-copy to print or make copies.  Error is 'Authentication Error'

Does your password have any caps or special characters in  it?  Make sure you are using the shift key properly if that is part of your password.  It needs to be touched once to enable and then once again to turn off.  This is a common issue since you can’t see the password as you type it.   If you want, try typing the password in the User box so you can see what is actually being entered.

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